Ambulance

(e.g. delayed response, incorrect triage, treatment errors en route)

NHS clinical negligence statistics for ambulance — 19 years of data

£27.1M

Total payments 2024/25

170

Claims settled 2024/25

£125K

Avg per settled claim

#19

of 20 specialties

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Ambulance — 19-Year Payment Trend

Ambulance payments totalled £27.1M in 2024/25, accounting for 0.9% of all NHS negligence payments. More ambulance claims are being settled than ever — 170 in 2024/25, up from 58 in 2006/07.

£772K
£2.7M
£1.7M
£2.2M
£6.0M
£6.7M
£8.2M
£7.0M
£9.5M
£15.7M
£14.3M
£15.3M
£24.8M
£18.8M
£13.9M
£21.0M
£35.5M
£19.4M
£27.1M
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
2022
2023
2024

2024/25 payments

£27.1M

Share of all NHS

0.9%

Of total negligence payments

Claims settled

170

Up from 58 in 2006/07

How Long Do Ambulance Claims Take?

Average timings for ambulance claims based on 2024/25 data. The total average time from incident to settlement is approximately 4.1 years.

Incident to notification

2.2 years

Average time before a claim is made

Notification to settlement

1.9 years

Average time to resolve the claim

Total average

4.1 years

From incident to final resolution

Settlement Timing Trend

2.7 years
2.9 years
2.9 years
2.8 years
2.7 years
2.8 years
2.6 years
2.7 years
2.9 years
3.4 years
3.3 years
3.5 years
3.8 years
3.6 years
3.8 years
3.8 years
4.1 years
3.8 years
4.1 years
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
2022
2023
2024

Claims Settled Over Time

Number of ambulance claims settled each year and their total damages value.

58 claims (£1.2M)
74 claims (£2.9M)
48 claims (£1.6M)
74 claims (£2.6M)
95 claims (£8.0M)
92 claims (£5.7M)
126 claims (£7.8M)
120 claims (£5.9M)
133 claims (£13.1M)
109 claims (£25.3M)
147 claims (£17.3M)
120 claims (£13.3M)
159 claims (£28.7M)
150 claims (£22.0M)
132 claims (£12.3M)
139 claims (£26.7M)
183 claims (£50.9M)
196 claims (£15.3M)
170 claims (£21.3M)
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
2022
2023
2024

Top NHS Trusts by Total Negligence Payments

The NHS trusts with the highest total negligence payments in 2024/25. Ambulance covers e.g. delayed response, incorrect triage, treatment errors en route.

1£65.8M
2£63.3M
3£61.8M
4£56.1M
5£55.7M
6£55.4M
7£54.7M
8£50.8M
9£49.4M
10£45.8M
11£43.6M
12£41.8M
13£38.9M
14£38.7M
15£37.4M
16£36.5M
17£34.9M
18£34.6M
19£34.1M
20£34.0M
21£32.9M
22£32.0M
23£31.2M
24£30.6M
25£29.9M
26£29.9M
27£28.4M
28£28.0M
29£27.8M
30£27.7M

Source: NHS Resolution Annual Report and Accounts 2024/25. Data covers the Clinical Negligence Scheme for Trusts (CNST), Existing Liabilities Scheme (ELS), and Risk Pooling Scheme for Trusts (RPST). This information is provided for educational purposes only and does not constitute legal advice.