§ GUIDE · OUT OF HOURS

Seen out of hours,
sent home, then very ill

Out-of-hours care is where a lot of the saddest cases in the published judgments begin: a feverish child seen at a walk-in centre on a bank holiday, a back injury assessed by phone at night. Of the nine judgments here only two succeeded. The pattern in the losses is worth understanding before you decide whether to pursue a claim.

Judgments read

9

Claimant succeeded

2 of 9

Most common patient

A child

Usual loss reason

Notes beat memory

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§ BEFORE YOU GO FURTHER

For an out-of-hours claim to get anywhere, these things usually need to be true

  • The symptoms recorded at the consultation, not just the ones you remember, pointed to something serious: a drowsy child, a rash, breathing difficulty, red-flag back symptoms.
  • A reasonable doctor seeing those recorded symptoms would have sent you or your child to hospital then and there.
  • Going to hospital then would probably have prevented the injury, not merely reduced it.
  • It happened within the last three years, or your child is still under 18.

In three of the losses below the court preferred the doctor's contemporaneous note to the parent's later recollection. The out-of-hours record is the first thing a solicitor will ask for.

§ 01

The two that succeeded

Shaw v Stead: two days after a back injury a woman attended an out-of-hours GP with severe back pain, numbness and tingling in both legs, difficulty walking and a urinary accident. The judge found those red flags of cauda equina syndrome were present and missed, and that the GP should have sent her straight to hospital. Ganz v Childs: a fourteen-year-old with days of high fever, vomiting and lethargy was not admitted by her GP, and the out-of-hours doctor that night managed her by phone rather than visiting; both doctors were held liable for the brain damage that followed.

Both wins share the same feature: symptoms recorded at the time that no reasonable doctor could have sent home.

§ 02

Why the child meningitis cases failed

Wake v Johnson: a four-year-old with fever, headache and vomiting was seen at a walk-in centre on New Year's Day and sent home with advice to return if he did not improve; meningitis followed. The judge held the management was within acceptable practice. Doy v Gunn: a six-week-old baby was diagnosed with colic at an out-of-hours clinic and later developed meningitis; the court accepted the GP's note over the mother's recollection and the Court of Appeal upheld the decision. Graham v Altaf, a GP meningitis case, also failed.

None of these turned on whether the outcome was terrible. They turned on what the child looked like at the consultation, as recorded, and whether a reasonable GP could have done the same.

§ 03

Who you actually claim against

Hopkins v Akramy is the case to know. A toddler seen at an out-of-hours centre run by a private provider under NHS contract was diagnosed with a sore throat and sent home, and was left profoundly disabled. The court held the NHS commissioning body did not owe a non-delegable duty for the provider's clinicians. The claim has to be brought against the clinician and the provider themselves, which a solicitor needs to identify at the outset.

§ 04

Negligence is not enough

Toth v Jarman: a GP visiting a five-year-old in a hypoglycaemic fit gave suppositories rather than the intravenous glucose he was carrying, and the boy died. The trial judge found the GP negligent but not that IV glucose would have saved him, and the Court of Appeal agreed. Hewes v West Hertfordshire shows the other side: a claim against an out-of-hours GP struck out early was reinstated on appeal because expert evidence had to be heard before it could be dismissed.

§ THE JUDGMENTS BEHIND THIS GUIDE

The nine judgments behind this guide.

Every one a published decision of the courts of England and Wales, linked to its source. Seven of the nine did not succeed, and they are the most useful reading.

Claimant succeeded

Shaw v Stead

[2019] EWHC 520 (QB)·2019·Liability decided at trial

Two days after a back injury, Mrs Shaw attended an out-of-hours GP with severe low back pain, numbness and tingling in both legs, difficulty walking and a urinary accident. The judge found these red-flag signs of cauda equina syndrome were present and were missed, so the GP should have sent her straight to hospital.

An out-of-hours GP who fails to pick up cauda equina red flags (bilateral leg symptoms, bladder problems, leg weakness) and does not refer to hospital falls below the standard of a reasonable GP. A doctor's belief that he would not have missed it carries little weight if the records do not support it.

Claimant succeeded

Ganz v Childs & Ors

[2011] EWHC 13 (QB)·2011·Liability decided at trial

A fourteen-year-old with days of high fever, vomiting and lethargy was not admitted to hospital by her GP on the Saturday, and the out-of-hours doctor that night managed her by phone instead of visiting; by the time she reached A&E the next morning she deteriorated and suffered irreversible brain damage. The judge found both doctors liable but dismissed the claim against the hospital because it could not be proved when the damage occurred.

A GP who recognises a possible pneumonia in a seriously unwell child but defers investigation for two days, and an out-of-hours doctor who does not visit despite worrying symptoms, can both be held liable when earlier admission would have avoided the injury. A hospital's breach does not lead to liability unless the timing of the damage can be linked to it.

Claim failed

Wake (A Child) v Johnson

[2015] EWHC 276 (QB)·2015·Liability decided at trial

A four-year-old with fever, headache and vomiting was seen at an out-of-hours walk-in centre on New Year's Day and sent home with advice to return if he did not improve; the next evening he was admitted with meningitis and was left severely disabled. The judge held the GP's management was within the range of acceptable practice and dismissed the claim.

A feverish child sent home with safety-netting advice is not automatically a negligent consultation; the court asks whether a reasonable GP could have acted the same way. Hindsight about a devastating outcome does not prove breach of duty.

Claim failed

Doy v Gunn

[2013] EWCA Civ 547·2013·Appeal decision

A six-week-old premature baby was seen at an out-of-hours clinic, diagnosed with colic and not referred to hospital; he developed bacterial meningitis and was left severely disabled. The trial judge accepted the GP's contemporaneous note over the mother's recollection of symptoms and found no negligence, and the Court of Appeal upheld that decision.

Even where earlier hospital referral would have prevented the injury, the claim fails if the court accepts the GP's record of what the child looked like at the consultation. Contemporaneous clinical notes can outweigh a parent's later recollection.

Claim failed

Edward Graham v Dr Simone Altaf

[2023] EWHC 156 (KB)·2023·Liability decided at trial

A three-year-old was diagnosed with tonsillitis by a GP registrar, deteriorated over the next two days and was then referred to hospital, where meningococcal meningitis was diagnosed. The court found no causative breach of duty and dismissed the claim.

Meningitis claims against GPs often fail because early symptoms genuinely resemble common childhood infections; the claimant must show both that the GP fell below a reasonable standard and that earlier referral would have changed the outcome.

Claim failed

Hopkins v Akramy & Ors

[2020] EWHC 3445 (QB)·2020·Liability decided at trial

A two-and-a-half-year-old girl seen at a Badger out-of-hours centre was diagnosed with a sore throat and sent home; two days later scans showed hydrocephalus and brain abnormalities needing emergency neurosurgery, leaving her profoundly disabled. This judgment decided only whether the NHS commissioning body was legally responsible for the nurse practitioner's alleged negligence, and held it was not.

When an NHS body contracts an outside provider to run out-of-hours services, the NHS body does not automatically carry a non-delegable duty for that provider's clinicians. Claims must be brought against the clinician and the out-of-hours provider themselves.

Claim failed

Toth v Jarman

[2006] EWCA Civ 1028·2006·Appeal decision

A five-year-old whose overnight glucose pump failed had a hypoglycaemic fit; the GP who came to the house gave suppositories rather than the intravenous glucose he was carrying, and the boy suffered fatal brain damage. The trial judge found the GP negligent but not that IV glucose would have saved him, and the Court of Appeal upheld that decision and refused to admit new evidence.

Proving a doctor was negligent is not enough; the claimant must also prove that correct treatment would have changed the outcome. The court also held that an expert's undisclosed link to the defendant's medical defence organisation did not by itself make his evidence inadmissible.

Mixed outcome

Hewes v West Hertfordshire Hospitals NHS Trust & Ors (appeal)

[2018] EWHC 2715 (QB)·2018·Appeal decision

A man with a disc problem developed cauda equina symptoms and the out-of-hours GP told him to go to A&E rather than arranging direct orthopaedic assessment; surgery came many hours later and he was left with permanent bowel and bladder problems. A Master had struck out the claim against the GP by summary judgment, but the High Court allowed the claimant's appeal so the claim against the GP could go to a full trial.

Clinical negligence claims should rarely be disposed of by summary judgment before the expert evidence has been exchanged. The ruling did not decide whether the out-of-hours GP was negligent, only that the question had to be tried.

Claim failed

Hewes v West Hertfordshire Hospitals NHS Trust & Ors

[2018] EWHC 1345 (QB)·2018·Liability decided at trial

A man with back pain and new groin numbness phoned his GP, who told him to go to A&E rather than ringing the hospital orthopaedic team directly. Master Cook found the GP had credible expert support for that approach and struck out the claim against him.

Sending a suspected cauda equina patient to A&E by ambulance can be a defensible GP response. A GP claim will fail at an early stage if a responsible body of GPs would have done the same.

Browse the whole case library →

Contains information licensed under the Open Justice - Licence v2.0. Judgments from Find Case Law, The National Archives. Summaries are ours; amounts only where printed in the judgment.

§ QUESTIONS

Common questions

My child was sent home from a walk-in centre and had meningitis the next day.

Wake and Doy are exactly this, and both failed because the recorded signs at the consultation were consistent with a viral illness and a reasonable GP could have sent the child home with advice. Whether yours is different depends on the note of that visit.

The out-of-hours doctor only spoke to us on the phone.

In Ganz the out-of-hours doctor's failure to visit a seriously unwell teenager was one of the breaches that led to liability. A telephone assessment is not automatically negligent, but the symptoms reported must be matched against what a visit would have found.

Who do I claim against, the NHS or the out-of-hours company?

Hopkins v Akramy held the NHS commissioning body was not liable for a private provider's clinician. The claim goes against the clinician and the provider. A solicitor will identify the right defendants from the contract arrangements.

I told the doctor about numbness and bladder problems and was sent home.

Those are cauda equina red flags. Shaw v Stead succeeded on exactly that: an out-of-hours GP who missed them and did not refer to hospital was in breach. Timing then decides how much the delay changed.

How long do I have?

Three years from the injury, or from when you first realised care fell short. A child's claim can be brought at any time before they turn 18, and three years after that.

This guide is general information about the law in England and Wales, not legal advice about your case. ClaimGavel is run by Costart Projects Ltd on behalf of Tomlin & Partners, a specialist medical negligence firm regulated by the SRA. The free assessment on this page is an AI overview to show you roughly where you stand; a solicitor confirms the position in a free, no-obligation conversation.